Shopping for beauty products online can be challenging and confusing! We are here to help. 

Here are some of our most frequently asked questions.


Sonia Roselli Beauty

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What is Sonia Roselli Beauty? What makes their products so great?

Sonia Roselli Beauty products are all designed for sensitive skin with repairing compromised skinbarriers in mind. Hydration is key in keeping skin in its optimal health - that's where it all starts!

You can read all about it here.

I don't know where to start? Which products should I choose?

Consistency is key. If you're not used to a full beauty ritual, start small. Our top recommendations for starter skin kits for all skin types is SexApeel, Water Balm and Water Elixir

What the difference between Water Balm and Water Elixir? Do I need both?

Water Balm is great for all skin types; it provides the perfect amount of moisture and hydration without too much emolliency.

Water Elixir is perfect for normal to oily skin, and can be used alone.

Overly dry & dehydrated skin? Use Water Elixir as a serum underneath Water Balm for intense hydration.

Will Japanese Cleansing Oil make my skin oily?

That's a common misconception - that oil-based products will make the skin oily. Wrong.

Lightweight, oil-based cleansers are a great choice for oily skin, as they act as a magnet to remove excess oil and debris. Japanese Cleansing Oil can be used in a single or double cleanse ritual.


What are your delivery times?

All orders are processed with 3 business days, and ship expedited with 2-5 business days, depending on destination.

How much will shipping cost?

All orders are shipped expedited, and will vary between $10-$15.

Orders over $150, receive free shipping within Canada.

Can you provide worldwide shipping?

Currently, we only ship within Canada.

My Order

Can I cancel or return my order?

Due to the nature of the items we sell, all orders are final sale. We encourage you to ask questions prior to ordering.

Do you offer exchanges for damaged items?

If a product/item arrives damaged, please send us an email including pictures of the shipping package and the damaged product and we will get back to you about a replacement!

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